There is help available through the City of Garland Customer Assistance Program (CAP). This program is a partnership between the City and local service agencies. The funds are administered and distributed to qualified customers by these agencies to those experiencing financial hardships.  For these and other programs available, please visit our webpage (here) or contact our staff at 972-205-2671.


The Customer Service Department will soon be introducing a new customer account web portal. When the new system is launched, City of Garland utility customers who use the web-based tool will be required to create a new user name and password. The new portal will provide additional utility billing detail, customer account information, options to make a payment and many new features that will enhance the users on-line experience.  2022-06-06_Coming Soon

  1. Utility News
    Keep Up With Us
  1. Trash truck

    Help with Waste Container Placement

    Do you need assistance with getting your trash and recycling containers placed for weekly pickup? Additional Info...
  1. PAID program 360x250

    Learn About the PAID Program

    Assist your neighbors during difficult times! Additional Info...
  1. Beware of Scams 3

    Beware of Scams!!

    Know the signs of a scam to avoid becoming a victim! Read on...